Contact Us

As the official contact page for nova-scotia-casino operated exclusively via novascotia-ca.com, this section provides comprehensive and legally compliant channels for all inquiries and support requests. In accordance with the Gaming Control Act (Nova Scotia) and regulatory frameworks overseen by the Alcohol, Gaming, Fuel and Tobacco (AGFT) Division of Service Nova Scotia, the following contact methods, data protection measures, and user rights protocols are observed and enforced for the 2025 operational year and beyond.

Available Contact Channels (System 1 + CCoT)

• Email Support:
  • General inquiries: info@novascotia-ca.com
  • Customer support: support@novascotia-ca.com
  • Press & Media: press@novascotia-ca.com
• Telephone Support (24/7):
  • Main office (Halifax): (902) 425-7777
  • Sydney branch: (902) 563-7777
• Official Contact Form: https://novascotia-ca.com/contact
• Live Chat Feature: Accessible via novascotia-ca.com for immediate support with full record retention as per 2025 regulatory standards.
• Physical Correspondence:
  • Headquarters Address: 1983 Upper Water Street, Halifax, NS, B3J 3Y5, Canada
  • Regional Office (Sydney): 525 George Street, Sydney, NS, B1P 1K5, Canada

Contact Procedures & User Rights (System 2 + CCoT)

1. Contact Submission:

   Users may initiate contact via email, telephone, live chat, or the official contact form. For written correspondence, please include your name, contact information, and a detailed description of your inquiry or request. All submissions are handled in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Nova Scotia privacy regulations.

2. Response Timeline:

   nova-scotia-casino commits to responding to all inquiries within one business day. For urgent matters, 24/7 telephone and live chat support are available. All communications are logged and retained for regulatory compliance and customer protection in line with AGFT and Gaming Control Act obligations.

3. User Data Protection & Privacy:
   • All personal information provided through contact channels is processed and stored securely, exclusively for the purpose of responding to inquiries, and in full compliance with Canadian federal and Nova Scotia provincial data protection laws.
   • Users have the right to request access, correction, or deletion of their personal data at any time by contacting info@novascotia-ca.com.
   • Data retention and disclosure policies are governed by applicable Canadian law and the Gaming Control Act (Nova Scotia).
4. Dispute Resolution & Escalation:
   • If you are dissatisfied with the resolution of your inquiry or support request, you may request escalation to a senior compliance officer by sending a detailed written request to support@novascotia-ca.com.
   • In cases of unresolved disputes, users may contact the Alcohol, Gaming, Fuel and Tobacco (AGFT) Division of Service Nova Scotia for external review in accordance with the 2025 Gaming Control Act.

Legal Disclaimers and Regulatory Notices (System 2 + LoT)

• Jurisdictional Limitation: All contact channels and customer services described herein are offered exclusively by nova-scotia-casino via novascotia-ca.com to users in compliance with the laws of Nova Scotia and Canada. Services are not available in jurisdictions where online gambling is prohibited.
• Anti-Fraud and Security Advisory: For your security, nova-scotia-casino will never request sensitive information such as passwords or payment details via email or direct messaging. Report any suspicious communications immediately to support@novascotia-ca.com.
• Responsible Gambling Support: If you require assistance related to responsible gambling or wish to self-exclude, please mention this in your contact message or reach out to our support team. Additional resources are available via gamingns.ca.
• Regulatory Authority Contact: For regulatory concerns, the governing authority is the Alcohol, Gaming, Fuel and Tobacco (AGFT) Division of Service Nova Scotia.

Regional Compliance Note: All contact protocols, data retention practices, and user rights outlined above fully adhere to the requirements of the Gaming Control Act (Nova Scotia) and applicable Canadian laws as of 2025. Brand references to nova-scotia-casino are strictly limited to the official domain novascotia-ca.com in accordance with licensing and operational restrictions.

Contact Form (System 1 - Factual, Preserved HTML)