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Privacy Policy

This Privacy Policy explains how personal information is collected, used, and protected by nova-scotia-casino, operating exclusively via novascotia-ca.com. It applies to all players and visitors engaging with our online casino services. This policy is effective as of November 6, 2025, and reflects our commitment to legal compliance under Canadian laws and industry standards.

Who We Are

OBSERVE: nova-scotia-casino is operated by Great Canadian Entertainment, with primary business activities conducted via novascotia-ca.com. Our head office is located at 1983 Upper Water Street, Halifax, NS, B3J 3Y5. The casino is duly licensed for casino operations by the Alcohol, Gaming, Fuel and Tobacco (AGFT) Division of Service Nova Scotia under the Gaming Control Act, Nova Scotia.

  • Legal Operator: Great Canadian Entertainment (acting for nova-scotia-casino)
  • Registered Address: 1983 Upper Water Street, Halifax, NS, B3J 3Y5, Canada
  • Branch Office: 525 George Street, Sydney, NS, B1P 1K5, Canada
  • Regulatory License: Casino Operation License (AGFT, Nova Scotia, valid through 2025)
  • Contact (Data Protection):
  • Data Protection Officer (DPO): Contact via info@novascotia-ca.com or main office address above.

What Personal Data We Collect

OBSERVE: In order to provide regulated gaming services, nova-scotia-casino collects various categories of user data through novascotia-ca.com and affiliated channels.

  • Personal Identification Data: Name, date of birth, government-issued ID numbers (if applicable), postal address, email address, phone number.
  • Technical Data: IP addresses, device identifiers, browser and operating system information, access logs, session information.
  • Payment and Financial Data: Bank account details, credit/debit card numbers (where applicable), transaction records, withdrawal and deposit history.
  • Behavioral Data: Betting and gaming history, account activity, clickstream data, user preferences.
  • Cookies and Tracking: Session cookies, persistent cookies, third-party analytics and advertising cookies, pixel tags, and similar technologies.

EXPAND: Some data may be collected automatically or via third-party integrations (e.g., payment gateways, analytics platforms). All data processing occurs in accordance with Canadian privacy laws and sectoral best practices.

Legal Basis for Processing

OBSERVE: nova-scotia-casino processes personal data under several lawful grounds as required by Canadian, provincial, and industry regulations.

  1. User Consent: Data processed where users have affirmatively provided consent (e.g., marketing communications, cookies for advertising).
  2. Contractual Necessity: Processing necessary for the performance of our contractual obligations-such as account creation, payment processing, and service delivery.
  3. Legitimate Interests: Data used for the purposes of fraud prevention, internal analytics, security monitoring, and service improvement, provided such interests do not override user rights.
  4. Legal Obligations: Compliance with statutory and regulatory requirements, including Know Your Customer (KYC), Anti-Money Laundering (AML) checks, tax reporting, and regulatory audits under the Gaming Control Act, Nova Scotia.

REFLECT: Processing is limited to the minimum necessary for legal, contractual, or legitimate business purposes, with users' rights and freedoms prioritized.

Purpose of Processing

OBSERVE: All personal data collected by nova-scotia-casino via novascotia-ca.com is processed solely for lawful, transparent, and specified purposes.

  • Provision of casino and gaming services, including account management and authentication
  • Processing payments, deposits, and withdrawals
  • Compliance with legal and regulatory duties (KYC, AML, reporting)
  • Personalization and improvement of user experience
  • Marketing communications, where consented (newsletter, promotional offers)
  • Statistical analysis and business intelligence
  • Security and fraud prevention

EXPAND: Data is not used for automated decision-making that produces legal or similarly significant effects without explicit user notification and opportunity to contest.

Disclosure & Sharing

OBSERVE: nova-scotia-casino shares personal data with third parties only as necessary for lawful and operational purposes, and subject to strict confidentiality and security obligations.

  • Payment Partners: Banks, card issuers, and payment processors for transaction facilitation
  • Service Providers: IT, analytics, customer support, and hosting providers under binding data processing agreements
  • Regulators and Law Enforcement: Disclosure as required by the AGFT Division, other Canadian authorities, or in compliance with applicable laws
  • Affiliates and Parent Entities: Great Canadian Entertainment and its controlled affiliates, for business administration and compliance oversight
  • Advertising Networks: Only with explicit, revocable user consent for marketing and analytics

EXPAND: All third-party recipients are contractually obligated to protect data in accordance with Canadian privacy standards.

International Transfers

OBSERVE: Some personal data may be transferred to countries outside Canada for operational or support purposes (e.g., cloud hosting, analytics), especially if service providers are located outside the jurisdiction.

  • Data Protection Guarantees: All international data transfers are governed by legally recognized safeguards, including:
    • Standard Contractual Clauses approved by Canadian and EU authorities
    • Binding corporate rules where applicable
    • Due diligence to ensure equivalent data protection standards
  • User Rights: Users are notified of material cross-border transfers and may request details of specific safeguards in place.

REFLECT: International transfers are limited to the minimum necessary and are subject to strict oversight and audit.

Data Retention

OBSERVE: nova-scotia-casino retains personal data only as long as required for lawful, contractual, and regulatory purposes.

  • Personal Data (e.g., account details, KYC documents): Retained for up to 5 years following account closure, in line with Gaming Control Act and AML regulations
  • Transaction Data: Retained for 5 years for financial and audit compliance
  • Cookies and Session Data: Retention varies by cookie type; session cookies are deleted at logout, persistent cookies up to 2 years unless user deletes or disables
  • Deletion Criteria: Data is deleted or anonymized upon user request, expiration of statutory retention periods, or when no longer required for processing purposes

EXPAND: All deletion requests are reviewed for overriding legal retention obligations.

Your Rights

OBSERVE: In line with Canadian privacy laws (PIPEDA, provincial acts) and international best practices, users of novascotia-ca.com have the following rights regarding their personal data:

  1. Right of Access: Obtain confirmation of data held and receive a copy of personal information processed.
  2. Right of Rectification: Request correction of inaccurate or incomplete data.
  3. Right to Erasure: Request deletion of data no longer necessary for processing, subject to retention obligations.
  4. Right to Restrict Processing: Limit processing under specific circumstances (e.g., contesting data accuracy).
  5. Right to Object: Object to processing for direct marketing or on grounds relating to personal situation.
  6. Right to Data Portability: Receive personal data in a structured, commonly used format for transfer to another provider.
  7. Withdrawal of Consent: Withdraw consent to marketing or other non-essential processing at any time without affecting lawful processing based on consent before withdrawal.
  • How to Exercise Rights: Submit requests via email (info@novascotia-ca.com), phone, or contact form. Verification of identity may be required.
  • Response Timeframe: All verified requests are processed within 30 days, free of charge, unless manifestly unfounded or excessive.
  • Protective Clause: Certain rights may be limited by overriding legal or regulatory requirements (e.g., ongoing investigations, statutory retention).

REFLECT: nova-scotia-casino ensures all user rights are respected in accordance with CA law and best international practices.

Cookies & Tracking Technologies

OBSERVE: novascotia-ca.com uses cookies and similar technologies to enhance user experience and optimize service delivery.

  • Session Cookies: Temporary cookies that enable essential site functions, deleted upon logout or session end.
  • Persistent Cookies: Remain on users' devices for up to 2 years to retain preferences and facilitate repeat visits.
  • Third-Party Cookies: Used for analytics (e.g., Google Analytics) and advertising, only activated with user consent.

Managing Cookies: Users can manage or disable cookies via browser settings or by accessing the internal cookie management panel on novascotia-ca.com.

EXPAND: Disabling some cookies may affect site functionality. Full cookie policy is available via the website footer.

Data Security

OBSERVE: nova-scotia-casino employs a comprehensive suite of technical and organizational measures to ensure the security of all personal data processed via novascotia-ca.com.

  • Encryption: All data in transit is protected with TLS 1.2 or higher; sensitive data at rest is encrypted using industry-standard algorithms.
  • Access Controls: Role-based access restrictions and multi-factor authentication for staff and administrative accounts.
  • Security Audits: Regular internal and external security assessments, penetration tests, and compliance reviews.
  • Staff Training: Mandatory data protection and security awareness programs for all employees and contractors.
  • Incident Response: Documented procedures for breach notification, investigation, and remediation in compliance with Canadian law.
  • Compliance Standards: Alignment with ISO 27001 and SOC 2 frameworks where applicable.

REFLECT: Continuous improvement and monitoring underpin our commitment to data protection and user trust.

Complaints & Contacts

OBSERVE: Users can contact nova-scotia-casino for any data protection concerns via the following channels:

  1. Complaint Procedure: Submit your complaint or inquiry in writing via any channel above. All submissions are acknowledged within 5 business days.
  2. Investigation & Response: Complaints are investigated internally and a substantive response provided within 30 days.
  3. Escalation: If not satisfied, users may escalate to the Office of the Privacy Commissioner of Canada (OPC):
    Website: https://www.priv.gc.ca
    Phone: 1-800-282-1376
    Mail: 30 Victoria Street, Gatineau, Quebec, K1A 1H3, Canada

REFLECT: nova-scotia-casino is committed to resolving all privacy concerns in a timely and transparent manner.

Updates

OBSERVE: This Privacy Policy may be updated from time to time to reflect legal, regulatory, or operational changes.

  • Notification Procedures: Users will be notified of material changes by:
    • Email notifications (where contact details are available)
    • Website banners and alerts within the account dashboard
  • Advance Notice: Significant changes will be communicated at least 30 days before taking effect, providing users the opportunity to review, object, or close their accounts if desired.
  • Version Control:
    • Last updated: November 6, 2025
    • Changelog: All material amendments will be summarized at the top of the policy.

REFLECT: Continued use of novascotia-ca.com after updates constitutes acceptance of the revised policy.